If you need support with any of Xero’s business or practice products, we’re here to help. Got a question about signing up, using our product, careers, or a general enquiry?
See How Thriday Helps Small Businesses
Our customer experience team is based in eight offices around the globe, meaning we can provide support 24/7. So if you’re raising a case late one evening from Australia, don’t be surprised to hear a British accent on the phone – they’re answering your query during UK office hours. Simply click the “Contact Xero support” link at the bottom of any help article to raise a case, and one of our customer support team members will get back to you.
Xero Beautiful Business Fund winners for 2023 unveiled
In addition, Thriday is an affordable alternative to Xero and MYOB, with flexible pricing plans that cater to businesses of all sizes. With Thriday, you can save time and money while enjoying the benefits of modern, easy-to-use accounting software. If you’re a small business owner in Australia, you’ve probably heard of Xero – a popular accounting software that helps businesses manage their finances.
Unlimited online support
The 28 country winners each receive NZ$20,000 (or local currency equivalent) and four global winners receive an additional NZ$50,000 (or local currency equivalent). Book a free call with our resident tax expert Laura, to make tax time, relax time. With Thriday, I now feel like I’m always on my A-game when it comes to my business finances. My cases in Xero Central is a one-to-one conversation between you and Xero.
- You can get there by clicking the help icon in your Xero product, or by going directly to Xero Central from any device.
- We don’t offer inbound phone support so we don’t have a telephone number you can call, but we do make calls to help you when needed.
- Xero support provides free and unlimited online support as part of your Xero subscription.
- Then, when your question has a reply, its status changes ‘specialist has replied’.
In My cases, you are able to look up any cases you have raised to keep track of your questions and answers. You can also see an expected response time, who’s looking after your case and where it’s at. You are also able to look back on your conversations with our support team, and share information with other users from the organisation linked to the case.
A new Xero dashboard to elevate your advisory services
You can get there by clicking the help icon in your Xero product, or by going directly to Xero Central from any device. That includes from Xero business edition, Xero Expenses, contact xero support Xero Payroll, Xero Projects and Xero HQ. We know that when you have a question about Xero, you want a helpful answer quickly so that you can get back to work.
They can provide expert advice on accounting and tax-related matters and assist you with bookkeeping and financial planning. However, this would come at an additional cost, so weighing the pros and cons before engaging in their services is essential. Xero support provides free and unlimited online support as part of your Xero subscription.
With Xero you get free online support 24/7 from our customer support team. When you’re looking for answers, start by searching the support articles in Xero Central. If you still have questions, use the Contact Xero Support button at the bottom of any article to raise a case.
However, what do you do when you encounter a problem or need assistance with Xero? In this post, we’ll explore the various ways you can contact Xero and its competitor MYOB, as well as introduce you to a new wave of accounting software – Thriday. These support articles are updated and optimised every day by our team of professional writers, and we add new articles for new product features or ‘trending’ issues. So if you think you’ve read one before, take another look because it may have changed.
Funding will help Other Matter move production from being hand-made to automated systems. The winners represent a diverse group of organizations committed to driving meaningful change and redefining what’s possible in the field they operate in. Our onboarding specialists can help get you set up on Xero and answer any questions specific to you and your business. In addition, My cases provides you with greater visibility, transparency and security.
